Refund policy

Last Updated October 16, 2026

 

How To Request A Refund

1. Contact Customer Care. Contact us within within the eligible refund window. You can contact us through:

Email: support@aspirenutrition.com

Telephone: 407-988-2275

Online Chat

2. Receive your Return Authorization. We’ll email you a Return Merchandise Authorization (RMA) number for any unopened bottles. 

3. Return your items. Carefully pack your return items and clearly write your RMA number on the outside of the package. Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service, as Aspire Nutrition is not responsible for returns lost during transit.

4. Receive your refund. Once we receive and inspect the unopened items, we’ll process the refund for all eligible bottles within five to seven business days.

Refunds are credited to the original payment method and in the currency of the original purchase (exchange-rate fluctuations may affect the final amount).


Refund Eligibility

90-Day “Notice A Difference” Money Back Guarantee

We want you to feel confident trying Aspire Nutrition, so we stand behind every first-time purchase of our CORE 4 products, risk-free for 90 days.

Notice a difference in 90 days or your money back, guaranteed.

When does the 90 days start?

Your 90-day window begins the day the shipping carrier (for example, USPS) marks your package as delivered.

What’s covered?

  • Your first order of any CORE 4 product: Bio-Heal Pro+, Multi+, Clear+, and Beyond Omega.

  • One (1) opened bottle per CORE 4 product, with no return required, so you can give it a fair try.

  • Limit one refund per product. Capsule and powder forms count as the same product.

  • If you ordered multiple bottles of a product, only one bottle is eligible for a refund under the guarantee, regardless of how many were opened or who they were purchased for.

  • Any additional unopened bottles from your first order can be returned in resalable condition for a refund.*

*Refund requests must be made within 90 days of delivery, and unopened items must be postmarked within 14 days of your request. The customer is responsible for return shipping costs.

How refunds are issued

Refunds go back to your original payment method, as long as:

  • The product was delivered within 90 days of your request.

  • The product hasn’t already been refunded on another order under your name or account.

Refunds are issued in the currency of your original order, regardless of exchange rate changes. Orders paid with a gift certificate voucher are refunded as a gift certificate voucher.

What’s not refundable

  • Shipping costs

  • Tariffs, customs, or taxes charged during or after shipping

  • Gift cards or gift certificate vouchers

  • Free gifts

  • Promotional or clearance items

  • Discontinued or short-sale items

  • Products that Aspire Nutrition has already replaced as a courtesy

How to request a refund
Contact our customer success team at support@aspirenutrition.com with your order number, and we’ll take it from there.


Feel the difference or get your money back. That’s our promise for 90 days.

 

Returns for Subsequent Orders (Orders After Your First)

Once you’ve placed your first order, any future purchases are considered “subsequent orders.” Our goal is still to make returns straightforward, but different rules apply:

Unopened Product Returned Within 30 Days Of Delivery

- Eligible for refund to original payment method

- Customer obtains Return Merchandise Authorization (RMA) number.

- Customer is responsible for return shipping.

- A 20% restocking fee is deducted from the refund.

Opened Product

- Not eligible for refund

- Our Satisfaction Guarantee covers only one opened bottle per product on your very first order.

Items Returned After 30 Days

- Not eligible for refund

- Packages received without a valid, timely RMA number will be refused or returned at the customer’s expense.


Order Cancellation

We process orders quickly so you can start noticing a difference sooner, but we’ll do our best to help if you change your mind:

Before The Order Ships

- Contact us by phone or chat during business hours.

- If we can intercept the order before it enters the warehouse queue, we’ll cancel it at no charge.

- If the order has already entered picking/packing, we are unable to cancel the order and is subject to the 20% restocking fee.

After The Order Ships

- The order can no longer be cancelled; please follow the applicable Return process once it is delivered.

- Shipping charges are non-refundable, and the customer is responsible for return postage.  Aspire Nutrition provides prepaid return shipping labels as a convenience to customers initiating a return. Return shipping costs are the sole responsibility of the customer. A flat fee of $8.99 will be deducted from the issued refund to cover the cost of the prepaid return shipping label. This fee is separate from and in addition to any applicable restocking fees that may apply to the returned order.

 

Shipping-Address Errors

Orders returned to us as “undeliverable” because of an incorrect or outdated shipping address can be resent once the customer pays the new shipping fee. Please double-check your address before completing checkout.

 

Damaged or Defective Items

Email photos to support@aspirenutrition.com within seven (7) days of delivery. We’ll replace the item or issue a refund.

 

Exclusions (Non-Refundable Items and Fees)

The following items and fees are not eligible for refunds under this policy:

- Original shipping charges

- Return shipping costs

- Customs duties, import taxes, or tariffs

- Gift cards or gift-certificate vouchers (these are refunded as store credit only)

- Free gifts, promotional items, clearance items, discontinued products, or short-sale items

- Any products already replaced at no charge by Aspire Nutrition

 

Please contact us if you have any additional questions—we’re always happy to help!