Aspire Nutrition’s (AN) Return Policy applies to your purchase of any products from Aspire Nutrition through the company’s Website (collectively, the “Product”). If you ordered an incorrect Product or need to return an unopened Product for other reasons, you must first contact Aspire Nutrition Support Team to request a Return. Our support team is available Monday - Friday 9:00 AM - 5:00 PM E.S.T. Please note that this will be a dialogue. An initial request with no further communication does not guarantee a return or redistribution of funds.
To initiate a request for a return or exchange, please contact us by:
- Email: firstname.lastname@example.org with the subject line reading, “Return [Your Order #]”
- Telephone: 407-988-2275 Ext.1
- Or Online chat
Please note the following conditions:
- Requests for returns must be initiated within 90 days of delivery of the Product to the Customer,
- Products must be returned and received by AN in original condition (unopened). We will not accept Products damaged in return transit, so please be sure to package the Product well and consider insuring the Package.
- Returns must be received within 14 days of an Accepted Return Request.
- Return Packages with insufficient postage will not be accepted. AN is not responsible for providing or paying for return labels.
- For International Returns: There will be a return shipping fee of CAD$20 for Canadian returns, EUR€20 for French, German and Italian returns, and GBP£15 for returns from the United Kingdom.
- In the case that a Subscribe & Save member wishes to return the Product in their subscription Order, they acknowledge that AN will withhold a 20% fee from their money-back (store credit) for the Product.
If these conditions are not met, we cannot guarantee a refund or store credit for your return. Please see restrictions below.
All eligible refunds for returned subscription Orders will be distributed via an AN Gift Card in the Member’s name.
Aspire Nutrition’s 90-Day Money-Back Guarantee applies to all Orders delivered within 90 days. This 90 day window begins at the time the shipping carrier (i.e. United States Postal Service) marks your Package as delivered.
If you are not satisfied with a Product, only the first one-time bottle of each Product is eligible for a refund which will be processed to the same payment method as the initial purchase in the case that:
- The Product being refunded was delivered to the Customer within 90 days of the request
- The Product has not been refunded in another Order in the Customer’s name and/or account
Any subsequent Orders or subscription Orders of the Product may be eligible for a refund in the form of store credit (electronic AN Gift Certificate) subject to AN’s discretion if the request is made within 90 days of delivery.
Please note that refunds are issued in the currency the Order was originally placed in regardless of fluctuations in exchange rate. In the case of a discrepancy between the original charge and the refund, please contact us at email@example.com and we will be happy to issue you a store credit in the amount of the difference, less any shipping charges.
In the event that you have found your Product to be defective upon delivery, you have the right for a replacement or a redistribution of funds to the same payment method as the initial purchase.
Some exclusions apply. Non-refundable items include:
- Shipping costs
- Tariffs, customs, or taxes imposed during or after shipping
- Gift cards or gift certificate voucher
- Free gifts
- Promotional or clearance items
- Discontinued items
- Products that have been replaced, courtesy of AN
If Products are originally purchased with a Gift Certificate Voucher, a Gift Certificate Voucher will be given as payment for return.