Refund policy
Last Updated July 23, 2025
How To Request A Refund
1. Contact Customer Care. Contact us within within the eligible refund window. You can contact us through:
Email: support@aspirenutrition.com
Telephone: 407-988-2275
Online Chat
2. Receive your Return Authorization. We’ll email you a Return Merchandise Authorization (RMA) number for any unopened bottles.
3. Return your items. Carefully pack your return items and clearly write your RMA number on the outside of the package. Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service, as Aspire Nutrition is not responsible for returns lost during transit.
4. Receive your refund. Once we receive and inspect the unopened items, we’ll process the refund for all eligible bottles within five to seven business days.
Refunds are credited to the original payment method and in the currency of the original purchase (exchange-rate fluctuations may affect the final amount).
Refund Eligibility
90-Day "Notice A Difference" Guarantee (First-Time Orders)
We want you to feel confident trying Aspire Nutrition products so we stand behind every first-time purchase—risk-free for 90 days.
Notice a difference in 90 days or your money back, guaranteed.
The 90-day period starts the day your package is marked delivered by the carrier.
What qualifies under our 90-Day Guarantee?
- Your entire first order of any Aspire Nutrition product.
- Up to one (1) opened bottle per product (so you can give it a fair try) – no return required.
- Any additional unopened bottles from that same first order – refunded after you send them back to us in resellable condition.*
*Unopened items must be post-marked within 15 days of requesting your refund. Customers is responsible for return-shipping costs.
Feel the difference—or get your money back. That’s our promise for 90 days.
Returns for Subsequent Orders (Orders After Your First)
Once you’ve placed your first order, any future purchases are considered “subsequent orders.” Our goal is still to make returns straightforward, but different rules apply:
Unopened Product Returned Within 30 Days Of Delivery
- Eligible for refund to original payment method
- Customer obtains Return Merchandise Authorization (RMA) number.
- Customer is responsible for return shipping.
- A $8.99 restocking fee is deducted from the refund.
Opened Product
- Not eligible for refund
- Our Satisfaction Guarantee covers only one opened bottle per product on your very first order.
Items Returned After 30 Days
- Not eligible for refund
- Packages received without a valid, timely RMA number will be refused or returned at the customer’s expense.
Order Cancellation
We process orders quickly so you can start noticing a difference sooner, but we’ll do our best to help if you change your mind:
Before The Order Ships
- Contact us by phone or chat during business hours.
- If we can intercept the order before it enters the warehouse queue, we’ll cancel it at no charge.
- If the order has already entered picking/packing, a flat $3.99 handling fee applies.
After The Order Ships
- The order can no longer be cancelled; please follow the applicable Return process once it is delivered.
- Shipping charges are non-refundable, and the customer is responsible for return postage.
Shipping-Address Errors
Orders returned to us as “undeliverable” because of an incorrect or outdated shipping address can be resent once the customer pays the new shipping fee. Please double-check your address before completing checkout.
Damaged or Defective Items
Email photos to support@aspirenutrition.com within seven (7) days of delivery. We’ll replace the item or issue a refund.
Exclusions (Non-Refundable Items and Fees)
The following items and fees are not eligible for refunds under this policy:
- Original shipping charges
- Return shipping costs
- Customs duties, import taxes, or tariffs
- Gift cards or gift-certificate vouchers (these are refunded as store credit only)
- Free gifts, promotional items, clearance items, discontinued products, or short-sale items
- Any products already replaced at no charge by Aspire Nutrition
Please contact us if you have any additional questions—we’re always happy to help!