Shipping policy
Last Updated February 2026
Thank you for visiting and shopping at AspireNutrition.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic And International Shipping Policy
Thank you for visiting and shopping at AspireNutrition.com. We appreciate you!
Shipment Processing Time
Please review your order before submitting for purchase as orders are processed immediately and cannot be changed after payment has been made.
Any order that is requested to be canceled after the order has been placed is subject to a 20% restocking fee.
The ability to cancel an order after it has been placed is not guaranteed due to our swift fulfillment process. Upon request, in the event that we are able to retrieve the order from the shipping channel it would be subject to a 20% restocking fee.
Shipments may be delayed if we are experiencing a high volume of orders or other circumstances beyond our control (i.e., weather-related).
Please allow additional days in transit and delivery during peak shipping times.
Domestic Shipments
Domestic shipping is $8.99 for any order less than $70.00. Domestic orders $70.00 or greater receive free shipping. The estimated transit time is 5-7+ business days (7-10+ business days during peak shipping times).
International Shipments
International shipping starts at $19.99.
The estimated transit time for orders shipping Internationally is approximately 14 - 21+ business days (21-30+ business days during peak shipping times).
Please be advised that international orders may encounter customs delays/holds of up to 14 business days at the discretion of the entering country's regulations. All customs, duties, and taxes related to international orders are the customer's sole responsibility and these terms are agreed to during checkout.
Shipment to P.O. Boxes or APO/FPO Addresses
AspireNutrition.com ships to PO Boxes and APO/FPO/DPO addresses.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation notification when the order is enroute. The tracking number typically becomes active on the carrier's website within three business days.
Customs, Duties, and Taxes
AspireNutrition.com is not responsible for any customs, duties, and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility (tariffs, taxes, etc.).
Liability for Shipping and Delivery
Customers are responsible for ensuring their shipping address is correct at the time of order. If an incorrect address is provided, the customer will be responsible for the original product and shipping costs. Any replacement orders would be the responsibility of the customer. Please note that Aspire Nutrition is NOT responsible for packages that are lost, stolen, or delivered to an incorrect address provided by the customer. We're unable to offer refunds or replacements in these situations.
Please note that Aspire Nutrition is not responsible for packages that are lost, stolen, or delivered to an incorrect address provided by the customer. We're unable to offer refunds or replacements in these situations.
If a package is returned to us as "Return to Sender," please contact us before it arrives so we can discuss your options. Packages returned without prior communication may be eligible for an Aspire Nutrition gift card for the product value, less a 20% restocking fee.
Delivered but Not Received
Once a package has been marked as delivered by the carrier, Aspire Nutrition is no longer responsible for its receipt. Delivery confirmation from the carrier including GPS-verified scans serves as proof that the package was delivered to the address provided at checkout.
Reporting Window: Any claim for a package marked as delivered but not received must be submitted to our team within 10 business days of the marked delivery date. Claims submitted outside of this window will not be eligible for a replacement or refund, as we are unable to investigate or dispute the shipment with the carrier after this time.
Customer Responsibilities: Before contacting us, we ask that you:
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Double-check all entry points to your home (front door, back door, mailbox, garage, with a neighbor, etc.)
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Confirm the shipping address on your order was entered correctly at checkout
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Check with other members of your household
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Look for a carrier notice indicating the package was held or redirected
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Check with your neighbors as delivery mix-ups happen more often than you'd think! We've had many customers find their packages by posting on neighborhood apps like Nextdoor, Facebook, and Ring asking if anyone received the parcel by mistake.
Address Accuracy: Aspire Nutrition ships to the address provided at the time of purchase. We are not responsible for packages delivered to an incorrect address due to a customer-entered error. Please review your shipping address carefully before completing your order.
Carrier Disputes: If your package is marked as delivered but not received, we strongly encourage you to file a claim directly with the carrier (USPS, UPS, FedEx, etc.), as they are best equipped to investigate the delivery. A carrier claim can sometimes result in a recovery or carrier-issued reimbursement.
Porch Theft: Aspire Nutrition is not responsible for packages that are lost or stolen after delivery has been confirmed. If porch theft is a concern in your area, we recommend requiring a signature at delivery, using a secure delivery location, or considering a package lockbox.
Discretionary Exceptions: While we are unable to guarantee replacements or refunds for packages confirmed as delivered, our team reviews each situation individually and with care. We are a small, family-owned company and take every customer concern seriously, but we reserve the right to make final decisions on a case-by-case basis.
Damages
Please get in touch with Aspire Nutrition if you receive damaged goods. We suggest taking pictures of the damages and saving all packaging materials and damaged goods.
Return Policy
Please see our refund & returns policy for detailed information about the options available and procedures for returning your order.